I tried recording a presentation of the training with PowerPoint, but that didn't seem as effective. Getting an opportunity to create a training video that answered these common support questions once but was reusable or distributable to all was definitely a goal for me. In my job as an IT administrator and help desk technician, there are many days where I repeat the same tasks - not only things like changing tapes or the routine back-end portions of my job, but also answering the same (or similar) support questions over and over or providing the same training to three users independently, based on when they asked for help. Find out what he thinks works well and what could use improvement. Derek Schauland puts Camtasia Studio 6 through the paces with some training materials for users he supports.
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